I sent a Newton (a 2100U) back to the Canadian Newton Repair Centre and
received back a fully refurbished original 2100!
>
>> Date: Tue, 27 Nov 2001 09:53:21 -0500
>> Subject: [NTLK] Apple won't fix my Newton!!!
>> From: Loren Finkelstein <Loren_at_Finkelstein.Net>
>>
>>
>> Ok, you all might remember that a week or 2 ago I sent my upgraded MP2K in
>> to Apple for a $180 overhaul, after having dropped it and cracked the frame
>> (It still worked though).
>>
>> I just got a message on my answering machine from them. Essentially they
>> said that my Newton is "beyond economical repair." It has a lot of broken
>> components and would pretty much need to be replaced and/or rebuilt from
>> scratch?
>
> Great, isn't that just the reason why you sent it in anyway, because you
> could not repair it yourself anymore?
> IFAIR there is this *one* charge to cover *any* given repair.
> A charge like that excludes the existance of "beyond economical", at least
> to me.
> If the unit still works "beyond repair" is not given anyway.
> You should insist on them repairing it.
>
>> So, they are just shipping it back to me, still broken!!!
>
> If they refuse to repair it at all, maybe you should consider taking it back
> and sending it in again, after a week or so. Sounds a bit stupid, but I
> guess there is more then one person doing this job at Apple...
>
> Just one more message reminding me to save up for a backup-unit... :/
>
>
> Oliver
>
>
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> Instructions: open packet, eat nuts.
>
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