Re: [NTLK] Apple won't fix my Newton!!!

From: Andre Baron (abaron_at_mac.com)
Date: Tue Nov 27 2001 - 13:40:59 EST


Best thing in this situation is to call and talk to Apple customer service,
if you yell and scream loud enough with them, they will do almost anything.
Make sure, however, that you get a case number, and document what ever was
said on your side. Their number in Canada is 1-800-263-3394, don't know
the US number.

Andre

on 11/27/01 9:55 AM, Loren Finkelstein at Loren_at_Finkelstein.Net wrote:

>
> Here's an update.
>
> Apple claims the following.
>
> The $190 repair program is only for defective machines and has nothing at
> all to do with damages caused by dropping it. I told the guy he didn't know
> what he was talking about and that there have been reports of dozens of
> Newton owners getting broken (dropped) Newtons repaired or replaced.
>
> He held to his guns and also said that they don't have replacement Newtons
> to send out anymore.
>
> Finally, he said that the repair team said my Newton was so damaged that
> they couldn't repair it to working order without replacing it. I then spend
> 5 minutes "politely" explaining how it was in working order when I sent it,
> just with a scratched screen and cracked case.
>
> At this point he really wanted to get off the phone with me, but I wouldn't
> let him hang up, or send me my broken newton back, until he promised to
> contact the repair people (he's just customer interference) to make sure it
> still worked at least as well as it did when I sent it in.
>
> Loren
>
>
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