[NTLK] USB-001 and cracked case

Forrest Buffenmyer newtonphoenix at mindspring.com
Mon Dec 19 02:02:00 EST 2011

I applaud L.W.'s sentiments...but there are clearly past issues here that have not been resolved regarding this vendor, and will keep cropping up as long as they remain that way.

I stand by my opinion--that this vendor's email response to Frank Gruendel was irresponsible and ill-advised. They are fortunate that Frank doesn't demand an apology, but I believe that he's far too much of a gentleman for that.

Perhaps they owe the rest of us one.

I believe in taking the high road whenever possible...but I was taught that when something is not right, one can do nothing...or speak out against it.

Below I have copy and pasted part of his email. As I was reading it, I was struck with a thought: shouldn't this paragraph (in perhaps a more apologetic form) have been a much more proper response from Newton Sales/Knowledge Navigator?


Sent from my First Generation iPad

On Dec 18, 2011, at 7:18 PM, "L.W. Brown" <lwb at mac.com> wrote:

> If there's a cracking issue it could easily be caused by a combination of factors in plastic this old. I've had plastic mountaineering boots & soccer shoes literally disintegrate after simply being stored for that long. The softeners just evaporate and the remaining material gets brittle. And maybe the board is adding just enough extra stress to do more quickly what was already about to happen. None if that implies bad intent, poor design or neglect. Stuff just wears out. We need to fix & repair it. It's just what is.

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