[NTLK] USB-001 and cracked case

Forrest Buffenmyer newtonphoenix at mindspring.com
Mon Dec 19 01:45:38 EST 2011

I have done business with Frank Gruendel in the past and would not hesitate FOR A MOMENT to do so again, or to recommend him to others. Since I have been actively involved with the NewtonTalk List, Frank has always represented himself with class and integrity (and often with humor as well). I myself am personally insulted that ANYONE would consider charging him with any activity that is underhanded, and alarmed that it has actually been done--I'm looking at YOU, Newton Sales/Knowledge Navigator.

As for that organization/individual: conversely, based on your past performance responding to complaints and these accusations, I would not be comfortable having any business dealings with you. I frankly do not understand your concept of customer service...users have problems with your product, one of them says he will investigate the issue--which will likely result in a solution that will help those users and undoubtedly would be shared with you--and you accuse that individual of spreading fear, uncertainty, and doubt?

Those that harbor unqualified suspicions are often suspicious in nature themselves.

Frank: your English is just fine...speaking just for myself, I've never had a problem with it.


Sent from my First Generation iPad

On Dec 18, 2011, at 11:58 AM, "Frank Gruendel" <newtontalk at pda-soft.de> wrote:

> I do not see how this can possibly come across as wanting to instill (F)ear,
> (U)ncertainty or (D)oubt. I still think it conveys that I am trying to
> figure out the reason for a problem and (hopefully) provide a solution. My
> solution for preventing cracks caused by the serial board has saved at least
> a couple of dozens of Newton cases.

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