Re: [NTLK] [ANN] SimpleMail Update - Please Help.

From: Simon Bell (simonbell_at_mac.com)
Date: Fri Feb 06 2004 - 07:26:33 PST


Hello David

> After installing Mail V, and checking several times to make sure my
> Owners Card configurations were correct, I'm getting a consistent
> error code that always starts with 208 . . . (For example: Unknown
> Newton Error code 208246496)
> <snip>
> The login chokes when it goes to check my Mac Mail, thats when the
> error message pops up.

It's the dreaded 'Unexpected Newton error'. Almost impossible to
diagnose without a debug log, I'm afraid. To create a debug log:
o Install the debug version of Mail V.
o Open its preferences: in the In Box tap the information button and
then tap Mail V Prefs.
o Open the debug page: tap the More button then tap Debug.
o Check The usual suspects and All I/O.
o If you use the Newton Toolkit direct the log there, otherwise check
Notes.
o Close Mail V Prefs.

If you directed output to Notes, when the error occurs an unfiled Note
should be created. Since you say sending works, please email me that
note for analysis.

Alternatively...

Perhaps there's something awry with your setups that doesn't show up in
setup. You could try using Mail Assistant to delete your existing setup
and reenter it afresh.

Or...

Revert to SimpleMail 4.3. It's setup format is not compatible with
Mail V so you'll have to use Mail Assistant to delete your existing
setup, then reenter it with SimpleMail 4.3 installed.

And...

When in doubt, do a soft reset :)

Simon

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