Re: [NTLK] Email with MP2000

From: Glen Warner (gdwarner_at_mindspring.com)
Date: Sat Sep 13 2003 - 03:05:31 PDT


Jim Tegart <jtegart_at_earthlink.net> wrote:

> Now I am really confused. After making some corrections to the
setups,
> it works. This email was sent on my MP2000 with the 2400bps Newton
modem.
> That protocol was not supposed to work on Earthlink. Receive works
too.

Ah, yes -- EarthLink tech support ...!

I have had several encounters with them (via e-mail) and for the most
part, they don't appear to read the full message where I tell them
what the problem is, and what I've tried ... so I get suggestions to
do stuff I've already done! ... and each time this happens, I slam the
tech in a survey (hasn't helped, apparently).

As I used to work for MindSpring (before the merger), I don't like to
do this ... but I have a real problem when I tell a tech what's wrong
and what I've tried, and get suggestions to do stuff that I have
already done. But the tech has to learn, I guess .... but I don't
think I should be the one doing the teaching.

> Jim

--gdw

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