From: Filmer, Paul E (pfilmer_at_nsf.gov)
Date: Thu Jun 28 2001 - 09:10:34 PDT
But that was always the case, even with Memphis - you had to request
explicitly what was to be repaired, otherwise they would not touch it.
Do we have current information on the fee and the telephone numbers for this
location/service?
Paul F.
> -----Original Message-----
> From: Jim Johnson [SMTP:jwj_at_llbcorp.com]
>
> As Laurent mentions, Newton repairs are no longer handled in Memphis. I
> believe repairs are now done out of Louisville, KY. Don't know whether to
> attribute it to a start-up learning curve, diminishing parts suppplies, or
> a
> low-bid contract, but my experience since the switch 6-9 months ago is
> that
> the level of service has deteriorated. (You are much less likely to get
> anything replaced that you don't specifically identify, no matter how
> badly
> abused!)
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