Re: [NTLK] EZ2TV warning

From: Newton PDA (newton.pda_at_terra.com.br)
Date: Tue Dec 11 2001 - 16:04:25 EST


In Brazil any factory or seller must offer suport and pieces for any product
almost 5 years after they stop making/selling this product. In US I thik it
is 7 year. Try to look who it works in your country.

Regards

Fabio Palma

----- Original Message -----
From: "Basil Selden" <chessmaster1984_at_earthlink.net>
To: <newtontalk_at_newtontalk.net>
Sent: Tuesday, December 11, 2001 4:56 PM
Subject: [NTLK] EZ2TV warning

>
> Just had a very unsatifactory exchange with the "support department" at
> EZ2TV.
> I requested that they email me a copy of the original drivers that came
with
> the card since my floppy disk had become corrupted. Their initial response
> was that they couldn't find my name in their database so they couldn't
offer
> support. When I sent them the serial number on the card and the shipping
> box, their response was that I had purchased it three years ago and it was
> out of the warranty period. The explanation why they couldn't even email
the
> drivers to me was that for them software and hardware are NOT separate
> issues!!
> If anyone is contemplating buying one of these cards be careful of the
> atrocious support.Emailing the neccesary files is not a lobor intensive or
> expensive issue and to casually dismiss a customer who purchased a product
> costing over 300 USD does not appear to be a sound business decision
> especially when the solution costs nothing. Am I missing something here.
> Regards,
> Basil H. Selden
>
>
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